QUESTIONS

Frequently Asked Questions 
FAQ

Product ordering options

  1. Make a purchase in the section E-shop →
  2. You can order the product by calling  +371 27 484 285
  3. The order can be made by sending an e-mail to eco.texture@gmail.com, describing the desired product, its specification and equipment.
The order will be confirmed within 1-2 working days. We will contact you if you need to specify your order.

Payment methods

  1. Payment on site upon receipt of the product at our office / can be made in cash
  2. With bank transfer. Company details →
  3. Paypal / by credit card
The order will be confirmed within 1-2 working days. We will contact you if you need to specify your order.

Receipt of the goods

Delivery of goods

The product can be received on working days from 9.00 to 17.00, at SIA Eco Texture ''Knitting studio" in Jēkabpils, Dzirnavu street 35, in advance, by calling  +371 27 484 285

Product delivery

The order will be sent using the Omniva or Latvijas Pasts service. After the money is credited to the account and the time of execution of the goods agreed in the purchase.

Shipping costs

We deliver via Omniva and Latvijas pasts. When purchasing the product, indicate your chosen method of delivery and a specific address. If with Omniva service, indicate the nearest omniva parcel address.
Delivery method, region 1 item 2 and more items
Omniva in the Baltics 3.50 eur 4.70 eur
Latvian Post - in Latvia 6 eur 12 eur
Rest of the world 7 eur 14 eur

Delivery terms

Country, region Delivery time
Baltics 1-3 days
Europe 3-7 days
CIS (former USSR) from 14-20 days
Other countries from 14-20 days

* Please do not forget about the production time of the goods.

Frequently asked questions

  • When will my order be ready?

    The production time of the product is indicated next to the product description.

    We will send out your order after this time. Usually it is 2-5 days.

  • When I receive my item

    We will confirm your purchase within 1-2 business days.

    The product will be shipped after the deadline for production of the goods.

    * Production of the product will not start if payment is not made with the type chosen by the buyer.

  • Shipping costs

    We deliver via Omniva and Latvijas pasts. When purchasing the product, indicate your chosen method of delivery and a specific address.


    If delivery is by Omnivas service, please provide the nearest Omnivas parcel address.

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